Prof.ssa Cristina Ponsiglione.

Goals

• Mapping, re-engineering, and evaluating healthcare organizational and delivery processes;
• Assessing and managing healthcare processes’ costs through Activity-Based Costing approaches;
• Triage’s decisional processes assessment with qualitative-quantitative methodologies;
• Studying success factors and barriers for Telemedicine projects implementation.

Results

• A tested methodology to map and improve healthcare organizational processes with a specific focus on efficiency;
• A model to assess the impact of individual and organizational factors on Triage accuracy.

Keywords

Process management, Emergency and Triage, Activity-Based Management, Telemedicine.

Collaborations

 A.O.U. Federico II, Ospedale Buonconsiglio Fatebenefratelli, ASL Napoli 1 Centro, EIP on AHA.